Withdrawal, returns and refunds

Your right of withdrawal

If you are a Consumer you may withdraw from the contract within 14 days, without giving any reason and without penalty (Articles 52 et seq. of the Italian Consumer Code).

The period starts:

for products — on the day you, or a third party you designate other than the carrier, physically receive the product; if the order arrives in several parcels, on the day you receive the last one;
for services — on the day the contract is concluded.

3D printed parts from the catalogue are not considered personalised goods, even though they are produced after your order: the right of withdrawal applies to them too.

When withdrawal does not apply

Under Article 59 of the Consumer Code, the right of withdrawal does not apply to:

goods made to measure or clearly personalised, meaning made to specifications you supplied (for example dimensions, text or changes requested specifically for you);
services fully performed, where performance began with your express consent and your acknowledgement that you would lose the right of withdrawal once the service was fully performed.

If a service starts at your express request during the withdrawal period and you then withdraw, you pay an amount proportional to what has already been done.

Products bought from partner shops through affiliate links follow the returns policy of the shop that sells them.

How to withdraw

Before the period ends, send a clear statement of your decision to withdraw to the Seller’s email address shown at the top of this page. You can use the form below, but you don’t have to. Include your order number and the items concerned.

We confirm receipt by email and tell you where to send the products.

Returning products

Send the products back within 14 days of telling us you are withdrawing. You meet the deadline if you ship them before it expires.
You pay the direct cost of returning the products, unless they are faulty or not as described.
Pack them properly, ideally in the original packaging.
You are responsible for any loss in value caused by handling beyond what is needed to check the nature, characteristics and functioning of the product. A part that has been fitted to a vehicle, shows installation marks or is damaged may be refunded only in part.
For preorder items shipped directly by the supplier, we tell you the correct return address, which may be the supplier’s.

Refund

We refund all payments received, including standard delivery costs, within 14 days of receiving your notice of withdrawal. If you chose a more expensive delivery method than the standard one, the extra cost is not refunded.
We refund using the same payment method you used for the order, at no cost to you.
We may withhold the refund until we receive the products or you show that you have sent them, whichever comes first.
If you withdraw from a booked service, we refund the advance, less any amount proportional to work already carried out.

Faulty or damaged products

If a product arrives damaged, doesn’t work or isn’t what you ordered, that is not a withdrawal but a legal guarantee claim: see the Guarantee page. In that case the Seller pays the return costs.

Business customers

The right of withdrawal is for Consumers only. Returns by business customers are agreed case by case.

Model withdrawal form

(Annex I, Part B, of the Italian Consumer Code. Complete and return this form only if you wish to withdraw from the contract.)

To: the Seller, at the contact details shown at the top of this page.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

…………………………………………………

Ordered on (*) / received on (*): …………………

Order number: …………………

Name of consumer(s): …………………

Address of consumer(s): …………………

Signature of consumer(s) (only if this form is notified on paper): …………………

Date: …………………

(*) Delete as appropriate.